Privacy Policy

RECITALS

At Sophia Home Cleaning, we value and prioritize your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when interacting with our website, www.sophiahomecleaning.com, and services.

1. Information We Collect

“Personal Information” refers to any details that identify you or could reasonably identify you. This includes, but is not limited to, your name, contact details such as phone number and email, your mailing address, and other relevant personal data you may provide. By sharing your Personal Information with us, you agree to the terms outlined in this policy. Please note that sending personal details over the internet carries inherent risks.

2. How We Use Your Information

We will only use the Personal Information you provide for specific purposes, such as fulfilling service requests or processing transactions. We will not share your Personal Information without your permission, unless legally required.

We take measures to protect the security of your data on our website. While we use industry-standard security practices, we cannot guarantee absolute security against breaches. We are not liable for any loss of data or security incidents arising from the connection to the internet.

Here’s how we may use your Personal Information:

  • To provide the services you’ve requested.
  • To verify your identity.
  • For marketing and promotional communications.

If you opt into marketing communications, your Personal Information may be stored in our database for future updates. You can opt out at any time by following the instructions in each communication.

By sharing your data, you also agree to us sharing your information with overseas service providers, which may not be governed by the same privacy laws as those in the United States.

3. Opt-Out Option

In every communication we send, we aim to include clear instructions on how to unsubscribe from our mailing list. Alternatively, you can always contact us directly to stop receiving promotional content.

4. Access and Updates to Your Information

You have the right to request access to your Personal Information, and we will respond to your request promptly. If we cannot provide access or deny a request, we will inform you of the reasons in writing. You can also contact our Privacy Officer to dispute our decision or update any outdated or incorrect data.

5. Data Protection

We take reasonable steps to protect your data from unauthorized access or disclosure and to ensure it is accurate and up-to-date. Your information is stored securely behind industry-standard protection measures such as firewalls and, where applicable, password security.

6. Cookies

To use certain features on our website, you may need a browser that accepts cookies. Cookies are small files stored on your device that help track and remember your activities across sites.

For security and quality purposes, we may use cookies to collect information, including:

  • Your IP address
  • The date and time of your visit
  • The pages you visit and documents you download
  • The browser type you use

7. External Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of those sites. When you leave our website, we encourage you to review their privacy policies, as they may differ from ours.

8. Updates to This Policy

We may review and revise this Privacy Policy from time to time. Any updates will be posted on our website, and we encourage you to check periodically for any changes. If significant changes occur, we will notify you accordingly. Printed copies of this Privacy Policy are available upon request.

9. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights under this policy, please contact our Privacy Officer by email at

feedback@sophiahomecleaning.com. We will work with you to address any issues or complaints. If we cannot resolve your concern in a timely manner, you may escalate the matter to the appropriate authorities.