General
Billing & Terms
We adapt to your schedule. Our cleaning team is available day or night, according to your needs.
Our rate is $60 per cleaner per hour, with a minimum of 3 hours. Please reach out to us to check availability.
Many clients provide us with a key for after-hours cleaning, allowing us to work without disrupting your business operations. Our cleaning staff is insured and bonded, and Sophia Home Cleaning manages all documentation with your growth manager.
We have many loyal customers, including AirBnb hosts, who are extremely valuable to us. We are available 7 days a week from 8 AM to 10 PM.
Our office is closed on Sundays, but you can always reach us by email, and we will respond promptly.
Absolutely! Our gift certificates are the perfect way to show someone you care, whether it’s for a birthday, Mother’s Day, a housewarming, or just because. You can check out our custom cleaning packages to find the perfect fit.
And to make it extra special, we can even surprise them with fresh flowers on the day of the cleaning!
Yes, we do! We proudly offer our cleaning services in several areas across California, including Long Beach, Beverly Hills, Malibu, Santa Monica, and more.
Yes, you can provide your own cleaning supplies! If you prefer to use specific products, just let us know and our team will accommodate your preferences. Otherwise, we can provide all necessary cleaning supplies.
Select your preferred type of cleaning and calculate the cost through our Online Booking System.
If you’re satisfied with the service, feel free to show your appreciation by tipping your maids.
Tips are always greatly appreciated!
Yes, we offer discounts for our recurring customers:
- Biweekly: Receive a 10% discount.
- Monthly: Save 2.5%.
Note: Discounts apply after the first appointment.
For loyal customers who use our services as needed, every 10th cleaning is FREE!
Additionally, refer a new client and get 25% off your next cleaning!
We accept all major credit and debit cards, as well as cash payments.
Yes, we’re fully bonded and insured, and all of our maids undergo thorough background checks.
Staff & Services
Urgent Issues
You can cancel or reschedule for free up to 24 hours before your appointment. Changes made within 24 hours will incur a $70 fee. Same-day cancellations will be charged 50% of the service cost. If the cleaner arrives and no cancellation was made, or if access is denied, the full service charge will apply.
We can bring cleaning supplies for a $44 fee when you select the “Use Provided Supplies” option. If you prefer specific products, you can provide them.
We do not provide step stools, toilet brushes, or industrial mops. For hygiene purposes, we use Swiffer mops and Clorox disinfecting wipes.
We hire employees after an extensive interview and orientation process. Each cleaning consultant undergoes several weeks of service training with our Quality Control Supervisors. Our owner personally ensures that all cleaning consultants are diligent, courteous, and trustworthy.
We make every effort to ensure that one of the two team members who service your home is assigned to each visit. If there is a change in the team, our office staff will contact you in advance to see if you prefer someone other than your regular team member to clean, or if you’d like to reschedule so your preferred team member can clean.
Our Regular Cleaning includes:
- Dusting and wiping all reachable surfaces
- Polishing furniture
- Tidying up
- Sweeping and mopping floors
- Cleaning bathrooms: sink, mirror, bathtub, and toilet
- Cleaning the kitchen
- Wiping down all surfaces
- Cleaning the microwave, stove, and sink
- Removing trash
A Deep Cleaning is a more thorough, top-to-bottom cleaning that goes beyond a regular cleaning. It includes areas that aren’t typically addressed, such as:
- Full and deep dusting, including all corners
- Cleaning under furniture (if it’s not too heavy)
- Behind kitchen appliances
- Scrubbing tiles in bathrooms
- Cleaning doors, switches, and baseboards
- Interior window cleaning
- Cleaning inside the oven, including the oven door glass
- Cleaning the fridge interior and stainless steel surfaces
We recommend a Deep Cleaning if your home hasn’t been professionally cleaned in the past 3 months or before scheduling recurring service with Sophia Home Cleaning.
Sophia Home Cleaning provides services for homes, apartments, and condos throughout Los Angeles, including neighborhoods like Santa Monica, Beverly Hills, and Malibu. We’re here to assist with all your cleaning needs! Reach out to us here.
Punctuality and reliability are top priorities for us at Sophia Home Cleaning. In the rare event that your cleaner doesn’t show up, contact us by phone and we’ll assist you in resolving the issue immediately.
We do not provide step stools, toilet brushes, or industrial mops. For hygiene purposes, we use Swiffer mops and Clorox disinfecting wipes.
Reliability is a top priority when we recruit our Sophia Home Cleaning professionals to ensure that your cleaning experience goes smoothly. However, in the rare event that something goes wrong and you need to file a complaint or claim, please contact us at feedback@sophiahomecleaning.com, and we will assist you in resolving the issue immediately.
At Sophia Home Cleaning, we do our best to estimate the number of hours required for your cleaning job. However, as every home and cleaning task is different, your cleaner may need more time than initially reserved. If this happens and you’re happy with the cleaner spending extra time at your home, please contact us to update the booking, and we will inform you of any additional costs.
At Sophia Home Cleaning, we take great care in ensuring your home is treated with respect and attention to detail. If you notice something is missing after our cleaning service, please reach out to us right away. We’ll work with you to investigate the situation and find a swift resolution. Your satisfaction is our priority.
